4 / 5 23 reviews

Average Ratings

23 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    per seat/month
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Aurea
  • http://www.aurea.com
  • Founded 2012

About This Software

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets its knowledge and people. Jive's industry-leading interactive intranet solution accelerates workplace digital transformation by connecting people, information and ideas to help businesses outpace their competitors. With more than 30 million users worldwide across every industry, Jive is consistently recognized as a leader by top analyst firms.

  • Activity / News Feed
  • Advertising Management
  • Analytics
  • Audio / Video Conferencing
  • Blogs
  • Brainstorming
  • Branch Optimization
  • Campaign Management
  • Channel Management
  • Chat / Messaging
  • Compliance Management
  • Contact Management
  • Content Management
  • Content Moderation
  • Cooperative Writing
  • Cultural Alignment
  • Customer Engagement
  • Customer Review Platform
  • Discussion Boards
  • Discussions / Forums
  • Document Management
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Event Calendar
  • Event Management
  • Feedback Management
  • Gamification
  • Goal Management
  • Group Calendars
  • Group Management
  • Health & Wellness Programs
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Messaging
  • Performance Management
  • Photo Management
  • Privacy Options
  • Project Management
  • Response Management
  • Review Monitoring
  • Rewards Program
  • Risk Management
  • Sentiment Analysis
  • Social Media Management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Recognition
  • Surveys
  • Synchronous Editing
  • Tagging
  • Task Management
  • User Profiles
  • Version Control
  • Video Management
  • Website Management

Jive Latest Reviews

Automatically translated. Show original review

Overall a good product but could use better customer service.

3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Cons: When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Automatically translated. Show original review

Good product, and great customer service

4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Pros: 3rd party company varieties to add-on, UI, and customer service

Cons: Search engine