4 / 5 16 reviews

Who Uses This Software?

Inside and remote sales teams.

Average Ratings

16 reviews
  • 4 / 5
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    ($100 for first user)
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • VanillaSoft
  • Founded 2003

About This Software

Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales.
The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising.

  • Activity Tracking
  • Auto Dialer
  • Auto-Dialing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Customer Engagement Center
  • Dashboard
  • Data Management
  • Escalation Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Performance Management
  • Pipeline Management
  • Power Dialer
  • Predictive Dialer
  • Premise-Based Call Center
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Queue Manager
  • Source Tracking
  • Surveys
  • Virtual Call Center

VanillaSoft Latest Reviews

Automatically translated. Show original review

VanillaSoft Pro CRM robust and easy to administrate

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: The company is extremely responsive to customer needs and support requests. When I started my company I needed a scalable CRM with a calendar solution for outside sales reps. Vanillasoft fit the bill in all respects for our niche utilization and blew all other options out of the water in terms of ease of configuration and use. Initially there wasn't an option to auto sync calendars with outside software. About six months after I submitted this as a suggestion, we had a working gmail synchronization capability at no development cost to us.

Cons: I am going to ignore the obvious inconvenience that is inherent to hosted services infrequent but nevertheless frustrating slowdowns or communication errors with the hosted server. The only actual disappointment I've had is also something I am sure this is a common problem across all vendors of SAAS solutions: updates and changes. While I love the constant effort at increasing functionality and streamlining usability, I simultaneously hate updates because my user base finds learning new procedures on the fly very challenging. There were several updates that affected my users which came as a surprise with no warning before or change log notification after. We had a few frantic hours of complete chaos. Also due to our company structure Vanillasoft is our sole avenue of completing work and we use the majority of its features quite intensely, so naturally if there is a bug in the new features... I will be the one to find it. There is however an upside at the end of this which supports what I said earlier about responsiveness. After requesting some kind of upgrade notes, all future upgrades have been well documented in advance. The most recent large scale remodel has the ability to switch back and forth between new and old versions and this has given me the ability to prepare my users for the inevitable permanent change over to the newest iteration.

Automatically translated. Show original review

VanillaSoft is Essential to our Success

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for a sales team of over 100 located throughout the United States. The following VanillaSoft features are keys to our success: Auto dialing with VOIP – allows us to make over 65,000 dials each month with minimal loss of production time from our reps. Quality and connection of calls are excellent.
Branch Scripting- provides easy transition for our new hires to feel comfortable and prepared to handle objections.
Google Calendar (appointment setting) – This is one of the most valuable features to our team because it allow us to view our external sales agent’s calendar in real time reducing the chance for double booking appointments.
Salesforce Integration – Using VanillaSoft’s Salesforce integration our Marketing department has pushed over 400,000 leads to VanillaSoft and continues to update VanillaSoft with new web leads daily. All activities (calls, appointments, emails, etc..) generated in VanillaSoft are instantly uploaded into our Salesforce platform for lead tracking and reporting to our Sales team and Sr. Management.
Support – There is NO better support team. This team works tireless to insure they respond to your my support ticket with a one call resolution. Their engineers were instrumental in the VanillaSoft - Salesforce integration by demonstrating their extensive working knowledge of both VanillaSoft and Salesforce with our Salesforce Dev team. This experience and willingness to get and stay engaged made for a smooth and fast integration.