4.5 / 5 59 reviews

Who Uses This Software?

salons, spas, massage practices and auto repair shops.

Average Ratings

59 reviews
  • 4.5 / 5
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Frederick
  • Founded 2014

About This Software

More business. Less effort. Frederick is the only marketing software for local businesses that predicts what marketing your business needs, then does it for you automatically. Referrals, reviews, and marketing campaigns - Frederick takes care of it all, allowing you to take care of what matters most, your clients. Frederick is ideal for salons, spas, massage practices and auto repair shops. Frederick clients report average revenue growth of 30% year over year.

  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Before & After Pictures
  • Billing & Invoicing
  • Booth Rental
  • Calendar Management
  • Check-in
  • Check-in Manager
  • Class Management
  • Class Scheduling
  • Client Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Management
  • Facility Scheduling
  • Gift Card Management
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inventory Control
  • Inventory Management
  • Labor Rates
  • Loyalty Program
  • Maintenance Scheduling
  • Marketing Management
  • Member Management
  • Membership Management
  • Multi-Location
  • Online Booking
  • Online Payments
  • Package Creation
  • Parts Management
  • Payment Reminders
  • Payroll & Commissions
  • Point of Sale (POS)
  • Practice Management
  • Quotes / Estimates
  • Recurring Appointments
  • Rescheduling
  • Reservations Management
  • SMS Messaging
  • SOAP Notes
  • Service History
  • Staff Management
  • Tanning Management
  • Two-Way Messaging
  • Vehicle Tracking
  • Work Order Management

Frederick Latest Reviews

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Best Value For My Business Needs!

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My clients love using Frederick to schedule their appointments with me. It's easy for them to use, and they also like the text reminder feature, especially. They also like to receive reminders to book their appointments again, as not all of my clients can book an appointment at checkout because they're busy and have varying schedules. I also enjoy the feature because there are times when I don't have time to schedule their next appointment because another client is waiting.

Pros: Ease of use and the options with the smart marketing. I can control what things are sent out and turn them on and off at will.

Cons: Sometimes the text reminders don't work. When someone posts a review, they are unable to change it later if they want to, without assistance from customer service.

Automatically translated. Show original review

Winning back lost customers!

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are in the Automotive business and we have been using Frederick for over a year. Once you get it all set up, it just does it's thing. Someone else said, "set it and forget it" and it is really true. Also, if we want to send out something like a mid-week special at the last minute, it takes me about 5 minutes to get it done. Very easy to use. More importantly, in the last 6 months, we have had 5 customers return to see us from a Frederick "lost customer" email and the average ticket is $964.40! Not only is the customer spending money, but we also have another opportunity to WOW that customer and keep them coming back.

Pros: You can use the parts of the program that work for you and turn off items that you don't want to use.
The lost customer portion of the program is really working for us.
The reporting section has lots of information.

Cons: Frederick won't allow you to send out an email to everyone at once, like if you had a big announcement that you wanted all your customers to receive at the same time. I do hear that they are working on incorporating this feature into the program.