4.5 / 5 66 reviews

Who Uses This Software?

WellnessLiving was built by listening to our customers wants and needs, our customers are our partners. There is never additional fees for add on software and we save up to 40% in credit card fees.

Average Ratings

66 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • WellnessLiving Systems
  • https://www.wellnessliving.com
  • Founded 2012

About This Software

WellnessLiving is an all-in-one solution for your Fitness Studio! We feature email marketing, merchant processing, payroll, reputation management, robust reporting, rewards program, among other features. There are no pricey add-on fees to embed your schedule into your site, generate reviews, send emails/SMS notifications, rewards program, marketing automations, etc. WellnessLiving was built by our customers, for our customers!

  • Appointment Management
  • Appointment Scheduling
  • Assessments
  • Attendance Management
  • Attendance Tracking
  • Billing & Invoicing
  • Capacity Management
  • Certification Tracking
  • Check-in
  • Check-in Manager
  • Class Management
  • Class Scheduling
  • Client Management
  • Commission Management
  • Competition Management
  • Contract Management
  • Email Marketing
  • Employee Management
  • Event Management
  • Exercise Library
  • Facility Scheduling
  • Fitness Plan
  • Gift Card Management
  • Instructor Management
  • Inventory Management
  • Marketing Management
  • Member Management
  • Member Portal
  • Membership Management
  • Multi-Location
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Store
  • Payment Processing
  • Point of Sale (POS)
  • Practice Management
  • Rank Management
  • Recital Management
  • Reservations Management
  • SOAP Notes
  • Scheduling
  • Staff Management
  • Student Management
  • Wellness Plans

WellnessLiving Latest Reviews

Automatically translated. Show original review

Great idea, not ready for release

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons: First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software. A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like. The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug". It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team. So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues.

Automatically translated. Show original review

A software that is intuitive with a team who are dedicated to the success of your business.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can run my business without needing a degree on computer science!

Pros: When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule.
Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO.
In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous?
It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.