5 / 5 20 reviews

Who Uses This Software?

Healthcare, Restaurants, Automotive, Retail, and Hospitality are just a few of the many industries we serve.

Average Ratings

20 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • ReviewTrackers
  • Founded 2012

About This Software

ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results.

Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more.

  • Action Management
  • Analytics
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Automated Publishing
  • Campaign Management
  • Change Management
  • Churn Management
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Content Syndication
  • Conversion Tracking
  • Customer Review Platform
  • Customer Segmentation
  • Customer Targeting
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Fulfillment Distribution
  • Gamification
  • Keyword Filtering
  • Knowledge Management
  • Live Chat
  • Multi-Account Management
  • Multi-Channel Collection
  • Posts Scheduling
  • Project Management
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Video Content

ReviewTrackers Latest Reviews

Automatically translated. Show original review

Phenomenal product and an even better team behind the scenes supporting it and YOU.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.

Pros: ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

Cons: I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Automatically translated. Show original review

ReviewTrackers has been critical to the success of our reputation management strategy.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.

Cons: A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.